Exchanges, Returns & Refund Policy

EXCHANGES AND RETURNS

If you are not happy with your product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.  To start that process, please contact us at bellaquinncreations@gmail.com  Items sent back to us without first requesting a return will not be accepted.

Once we’ve received and inspected your return, we will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.  We do not cover postage costs for returned items, we recommend you use Recorded Delivery Service as we cannot accept liability for items lost in transit.

Please note that returns will need to be sent to the following address: 

Returns Department
BellaQuinn Creations
31 Queens Road
Bridgnorth
Shropshire
WV15 5DG 

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.

For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

Exceptions / non-returnable items
We cannot accept items that have been opened or used.

Exceptions 
Unfortunately, we cannot accept returns on sale items or gift cards.

Note - Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.

NOTE: We are unable to cover any shipping fees. Discontinued items, clearance items, limited collections/releases and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.